This Privacy Policy describes how RedFrog SIA ("RedFrog", "we", "our", or "us") collects, uses, and shares information when you use the Stride Navigation mobile application ("App"). We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with applicable laws, including the EU General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following types of information when you use Stride Navigation:

1.1. Information You Provide to Us

• Account information (if applicable): Name, email address, or other details you enter when creating an account.
• Feedback and support requests: Any messages, emails, or form submissions you send to us.

1.2. Information Collected Automatically

• Device information: Device model, operating system version, unique device identifiers.
• Usage data: Actions taken within the App, pages/screens viewed, features used.
• Location data: Precise indoor location information, collected to provide navigation services inside supported venues (e.g., shopping malls, hospitals, airports).

Note: Location data is used only for providing navigation features and is not stored beyond the duration of your session unless explicitly stated.

1.3. Information from Third Parties

If you log in or interact with the App through third-party services (e.g., social media or venue systems), we may receive certain information as permitted by those services.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and improve indoor navigation services.
• To customize your user experience.
• To monitor usage trends and app performance.
• To respond to your inquiries or support requests.
• To comply with legal obligations.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on one or more of the following legal bases:

• Performance of a contract (to provide the App's functionality).
• Legitimate interests (to improve our services).
• Consent (for location tracking and certain analytics).
• Legal compliance (when required by law).

4. How We Share Your Information

We do not sell your personal data. We may share your information only with:

• Service providers who process data on our behalf (e.g., hosting, analytics).
• Venue partners where navigation is provided, but only to the extent necessary to enable the service.
• Legal authorities if required by applicable laws or to protect our legal rights.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Anonymous or aggregated data may be stored indefinitely.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for processing.
• Request data portability.
• Object to certain processing activities.
• File a complaint with a supervisory authority.

To exercise these rights, contact us at info@redfrog.ai.

7. Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction. However, no method of transmission or storage is completely secure.

8. Children's Privacy

Stride Navigation is not intended for children under 13 (or under 16 in the EEA). We do not knowingly collect personal data from children without parental consent.

9. International Data Transfers

Your data may be transferred and processed in countries outside your country of residence, including countries that may have different data protection laws. We ensure such transfers comply with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the App with a revised "Last Updated" date.